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Traveller type. Again thank you for the great rating and we hope that you will visit us again soon. Verbal abuse of the croupiers is common place, and no dress code seems to be enforced. It is always wonderful to connect with people who visit more than one of our many clubs nationwide. We visit the casino maybe 6 times a year. We appreciate your comments on your perception of our general clientele, however we do have a dress code, albeit more relaxed than formalised casinos, and we welcome customers from all demographics. Traveller rating. The young waitress was extremely busy, yet remained polite and courteous. Dear Jack V Thank you so much for taking the time to write a review of our casino. We do not tolerate abuse of our team and we have strict procedures to deal with such issues. Report response as inappropriate Thank you. Date of experience: October Ask Gal about Grosvenor Casino Thanet. Filter reviews. It's very friendly and the meals we had were great. A very good mid priced restaurant and reasonably priced drinks. On the plus side there is free tea and coffee and the waitresses are very attentive. Dear electric silver, Thank you so much for taking the time to review our club. Please let us know if there is anything we can do to make your next visit a five star rating. Thank you so much for the high rating also. Again, service was somewhat slow but friendly. Dear Gal, Thank you for taking the time to review our Poker offer. See all 90 reviews. Not dry, plenty of topping I have played here a number of times, the people are obviously regulars and as such it is quite clicky, and there are some rather outspoken people mainly ladies. We appreciate your input. Overall, I love the atmosphere. Thank you for mentioning the attentive waitresses. Not always had a great meal but that time it was. Language All languages.{/INSERTKEYS}{/PARAGRAPH} Definitely recommend. The croupiers and reception staff are the only saving grace, as they are professional and polite, in the face of the scum they have to deal with each day. Reviews Write a review. We strive to make this a happy and relaxed entertainment venue and love to hear when people have enjoyed their visits. Click here to learn more or control your settings. We are now looking into a new fix but this may take time. Nice casino. This particular time they had a fantastic olly murs look a like singer which livened up the place. We hope that you will return again soon to see if we have improved and if there is anything that I can do for you please email or call prior to your next visit to discuss options. There's always something going on at the casino. Time of year. We really appreciate any feedback and your review makes a great point about how we try to make people feel comfortable and relaxed in our environment. The bar is well stocked and reasonably priced although the service is not brilliant and sometimes seems poorly managed. Review Highlights. We are pleased that you have recognized the hard work that they do. Dear Zoe B, Thank you so much for your lovely review of our Casino. Clean and well maintained. Great fun if you want to see horrid people losing money. Professional staff. It is incredibly drafty and cold in the winter months and the guarantees are very low compared to say Aspers. It was so great that you recognised the team as being "polite and professional" as this one of our primary goals in Customer Service. Kitch and low class blingy clientele. However this casino has everything you could want, friendly staff, loads of tables and slots, food, drink, the lot. Only reason why this isn't a 5 star review is i personally prefer the Brighton branch! Log in to get trip updates and message other travellers. Only thing is on a busy night you will be waiting a while for a seat on a blackjack table which isn't the casino's fault at all, Perhaps invest in another blackjack table? All sorts of gaming available, no need to feel uncomfortable if you are unfamiliar with the games and helpful staff will always give assistance. Excellent Very good Average Poor 8. Felt quite intimidated by the amount of "casually dressed" young men from a broad demographic at the tables. Good range of games. As for the gambling, I must say for a Saturday night, they need to open more black jack tables as it gets quite busy so you can stand and wait ages for a seat unless you want to bet behind someone. Dear Tyler, Thank you so much for your lovely review of our club. Thank you again for taking the time. Reviewed 22 February Reviewed 15 February Review of Grosvenor Casino Thanet. Good selection of drinks at the bar. Once again, thank you for your review. If you're looking for a classy casino, then keep going. Dear Jeffrey, Thank you so much for taking the time to review our club and thank you for the recognition of our fabulous team here at Grosvenor Casino Thanet. Furthermore, we adhere to strict gaming regulations to protect customers that show any signs of problem gambling. The food is good albeit a little slow. Poker room is drafty and guarantees low. If there is anything else we can help you with do not hesitate to call us. I had a chicken and asparagus risotto and they didn't skimp on any of it. We really appreciate your review and the great score and look forward to seeing you on that next visit. Although, they seemed more worried about losing what's left of their fortnightly benefits. Went mid-week over the xmas holiday. Any feedback is greatly appreciated and it was really lovely of you to recognize our fabulous teams both here and at Brighton. However, if you want a glitzy, polished, shiny soulless chain casino, filled with unpleasant, pushey, rude gambling addicts and fighty teenagers, then you're home. Terrible 6. Emma Pierce Customer Service Manager Always greeted very cheerfully by the staff. I am so glad you enjoyed the food and the live entertainment but most of all I am glad you recognized the fantastic atmosphere here. This isn't it. {PARAGRAPH}{INSERTKEYS}We booked to come here for our valentine's meal out as we thought it sounded like a good night out Food was lovely, two of us had the Hunters chicken and it was very nice. Again many thanks and look forward to hearing from you. We appreciate any feedback. Grosvenor Casino Thanet. I am sorry that you have found difficulty getting to our gaming tables; we aim to have all our tables open on our busier nights and I do hope this issue will not be repeated on your next visit. It was most lovely of you to recognize our fabulous team and praise them for the hard work that they do. We appreciate all the feedback given. We have just had the new doors fitted to the smokers exit situated inside the poker room and have found these to not quite solve the issue during the winter. If there is anything else we can help you with please do not hesitate to call any of our team.